Shipping Policy

ATTEMPT TO SHIP WITHIN 3 WORKING DAYS. However there may be certain delays given the current Covid-19 situation and keeping in mind Government containment zones and lockdown dates.

Shipping Charges:

In West Bengal:

Shipping charges will be Rs. 50/- if the order value is less than Rs. 500/- and COD will be Rs. 50/- flat. Shipping and COD charges will be free if the order is Rs. 500/- and above.

Outside West Bengal:

Shipping charges will be Rs. 50/- if the order value is less than Rs. 1000/- and COD will be Rs. 50/- flat. Shipping and COD charges will be free if the order is Rs. 1000/- and above.

Optional assembly service available for Kolkata and Howrah only: An additional Rs. 500/- will be charged for assembly of Cot & Bassinet, Rs. 200/- for Ride on Cars & Ride on Bikes and Rs. 100/- for Pram & Stroller.

These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.

The shipping charges can be modified by LITTLE SHOP at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

Every once in a while, LITTLE SHOP brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.

Estimated Delivery Time:

For all areas serviced by reputed couriers, attempted delivery time would be within 3 to 5 business days of shipping (business days exclude Sundays and other holidays). However, items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery Date will be displayed in the ‘Order Details’ under ‘My Account‘ section which will help you to keep a track of the shipment status of your order.

LITTLE SHOP ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which LITTLE SHOP is not liable and would request its users to cooperate as LITTLE SHOP continuously tries to nought such instances. Also, LITTLE SHOP reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) in your LITTLE SHOP wallet.

Address Change:

You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.

Hidden Charges (Sales tax, Octroi etc):

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

Tracking Packages:

We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

Non-availability on Delivery:

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

* Valid only for owned stock. Shipping time may increase for third party shipments.

Change in MRP of a product: If the price of a product changes and the same has not been increased or decreased as the case may be on the LITTLE SHOP website, LITTLE SHOP has the right to cancel the order at its sole discretion or to inform the customer of the new MRP, and the customer may choose to proceed with their purchase with new MRP or cancel in such case.

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